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Start Your Return

All returns require a valid Return Authorization #(RA). A RA# must be requested within 5 days of receipt of the item and the package shipped to us no more than 10 days after the RA has been issued. Packages without a RA # or outside 5 days will be denied and/or refused.

Return Authorization Request Form

Things to Know

Something wrong with your order? Please let us help make it right by following these easy steps:
  1. Request a return authorization by entering all information into the form above these instructions. Returns without a return authorization will be denied and/or refused.
  2. After filling out the form above, you will receive an email. Print the email with your return authorization number and place it in the box.
  3. Special Occasion dresses are delicate and require extra caution when handling. Our items are carefully inspected before they are shipped to you. Please make sure your item(s) are returned in the same condition as when you received them: unworn, undamaged, salable, with original tags and packaging. Items returned with signs of obvious use may be subject to the return being rejected and the item returned to the customer at their expense.
  4. Please write the authorization number on the outside of the box so we can see it. Don't forget to seal the box!
  5. Return the package to our warehouse using the shipping label you are given. (Continental U.S. customer only)
  6. All international customers are responsible to pay any and all fees when shipping an item back. (Duties, taxes, brokerage fees etc)
  7. Once your item has been received, passed inspection and processed, you'll be issued a store credit!
Before starting your return, please read the rules!
  • Special Occasion dresses are delicate and require extra caution when handling. Our items are carefully inspected before they are shipped to you. If for any reason you receive an item that is less than perfect, you must let us know within 48 hours of receipt of the package. That way, we can make it right!
  • Please feel free to contact us with any questions.
  • A RA# must be requested within 5 days of receipt of the item and the package shipped to us no more than 10 days after the RA has been issued. Packages without a RA # or outside 5 days will be denied and/or refused.
  • In Stock Items: In stock items may be returned for store credit, unless otherwise noted. We do not issue refunds.
  • Final Sale items cannot be returned or exchanged.
  • All returns are charged a handling fee per item. The handling fee for the first item is $8.95 and additional items in the same box is $2.95 per item. A prepaid shipping label* is included in this fee and can be requested at time of return authorization request. You may also use your own label using any other trackable method.
  • *Continental US only. All international customers are responsible to pay any and all fees when shipping back an item. (Duties, taxes, brokerage fees, etc.)
  • All items should be returned in the same condition as when you received them. Items returned without tags, appear to have been worn, washed, altered, stained, have an odor, have pet hair or appear to have been tampered with in any way, may be subject to the return being rejected and the item returned to the customer at their expense.
  • Shipping fees are non-refundable.

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